Ask for your data and we answer within 45 days, usually far sooner.
An inquiry for a jar of plum lekvar leaves a name, a phone or email, maybe an address, and a few notes with us. This page lists what you can ask us to do with that, in plain words, and gives you a form to ask.
Short version: we keep inquiry records, not customer profiles. We never sell them. Ask and we will show you exactly what we hold.
Eight rights, one row each
The rights come from the Texas Data Privacy and Security Act and similar state laws. We honour them for anyone who asks, wherever they live. The full picture of what we collect is in the privacy notice.
| Right | What it means here | Why it applies |
|---|---|---|
| Know and access | You can ask whether we hold anything about you, and get a copy. For most people that is one or two inquiry records: the name, contact details and notes you typed, the date, and the page the form was sent from. |
Every inquiry form and every chat stores what you write so we can reply. That is personal data, so you can see it. |
| Take a copy with you | The copy comes as a plain CSV or JSON file by email, readable in any spreadsheet. We do not hand over a PDF screenshot. |
The law asks for a portable format where it is technically possible. It is. |
| Correct | Wrong phone number, misspelt name, old delivery address in Austin. Tell us the right one and we change it in the inquiry record. |
We use these details to confirm jar counts and handovers. A wrong number means a missed pickup. |
| Delete | We erase your inquiries and chat messages. One exception: if we sold you jars, the sale itself stays in our books for the period tax law requires, with nothing in it beyond what the record needs. |
You gave us the data for a reply. Once the reply is done, you can take it back. |
| Opt out of targeted advertising | The site runs Google Ads and Microsoft Advertising and may run Meta Ads. If you arrived from an ad, the link carried a |
Ad measurement is the one place your visit can reach a third party. You control it from the banner. Microsoft explains its side in the Microsoft privacy statement. |
| Opt out of sale and profiling | We do not sell personal data and we do not build profiles that make decisions about you. You can still file the opt-out; we record it and it stays on file. |
The right exists in law whether or not a business uses it. Recording it costs us nothing. |
| Same treatment | Asking for any of this changes nothing about your next inquiry. Same jars, same from-prices, same reply. |
Retaliation for using a privacy right is not allowed, and we would not do it anyway. |
| Appeal our answer | If we refuse part of a request, we say why. You can appeal within 60 days by replying to that email. A different one of the three of us reviews it and answers within 60 days. If you still disagree, you can contact the Texas Attorney General. |
Texas law requires an appeal route. Three people is small, but it is enough for a second pair of eyes. |
How we check it is you
We match the request against the phone number or email address that appears on the inquiry. If you write from the same email, that is usually enough. If you write from a new address, we call or email the old contact to confirm before we send anything. We never ask for a photo ID for a jam inquiry. If we cannot match the request to anything we hold, we tell you that we hold nothing.
You can also ask through someone acting for you. They need your signed permission, and we will still confirm with you directly.
Send the request
Pick the right you want to use and tell us the contact detail you used before. One of us reads it, not a robot. You get an acknowledgement within two working days and the answer itself within 45 days. If a request is unusually large we may take a further 45 days, and we tell you before the first 45 run out.
68 Oak Lane, Office 12Austin, Texas 86853